Download Cruise Operations Management (The Management of Hospitality by Philip Gibson PDF

By Philip Gibson

Cruise Operations administration presents a entire and contextualised evaluate of hospitality companies for the cruise undefined. in addition to offering a history to the cruise undefined, it additionally appears to be like deeper into the administration concerns supplying a pragmatic consultant for either scholars and pros alike. A undemanding and sensible consultant it discusses concerns such as:?· The background and picture of cruising?· how one can layout a cruise and itinerary planning?· Roles and tasks on a cruise ship?· customer support structures and passenger profiles?· handling foods and drinks operations onboard?· well-being, security and safety Cruise Operations administration offers various contextualised evidence illustrated via a few case stories that inspire the reader to envision the customarily complicated conditions that encompass difficulties or occasions linked to cruise operations. The case reports are modern and are produced from first hand study with a couple of foreign cruise businesses delivering a true international perception into this undefined. each one case examine is through questions which are meant to light up concerns and stimulate discussion.The constitution of the e-book is designed so the reader can both construct wisdom cumulatively for an in-depth wisdom of managerial practices and techniques onboard a cruise send, or they could 'dip in' and utilize particular fabric and case experiences to be used inside a extra established hospitality or tourism studying context. * finished evaluate of hospitality prone and operations written particularly for the cruise undefined* makes use of modern examples to demonstrate the original features of this delivering a transparent knowing of dealing with operations onboard * versatile structure permits readers to construct wisdom cumulatively or bounce in and utilize particular fabric inside of a hospitality or tourism studying context

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Extra info for Cruise Operations Management (The Management of Hospitality and Tourism Enterprises)

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The range of programming can include films and an onboard TV channel. qxd 9/3/06 11:07 AM Page 23 Selling Cruises and Cruise Products Tea- and coffee-making facilities. Safe, hairdryer, refrigerator/minibar. ■ ■ ■ Direct-dial telephone. Bathroom with shower and toilet. Air conditioning. Some brands may also upgrade the facilities to provide: ■ ■ ■ ■ ■ ■ ■ Internet terminals. CD/DVD/VCR and stereo. Balcony with furniture. Separate living area or lounge with suitable furnishings. Separate dressing area.

2003). Marketing as a sophisticated process and discipline has emerged from this basic premise. Accordingly, cruise operators develop their product to meet customer expectations and then design a plan for marketing the product. The plan can include advertising, promotion, merchandising, and public relations (PR). Advertising uses a number of communications media including: commercials on radio, television, the cinema, the Internet, newspaper and magazines, posters, and billboards. PR can be channelled through editorial or features in travel publications, newspapers, and magazines.

The vessel may rent bicycles to passengers to take ashore. Fitness classes such as aerobics, Pilates, and yoga are operated within fitness suites. A separate team can design activities for children, noting the specific needs that relate to different ages. Princess Cruises operates the “Pelican Club” for 3- to 7-year-olds, the “Pirateers” for children aged 8 to 12, and “Off Limits” for teenagers 13 to 17 (Princess Cruises, 2003). qxd 9/3/06 11:08 AM Page 28 Cruise Operations Management Shore Excursions Shore excursions are sold before and during the cruise.

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