Download Cruise Operations Management (The Management of Hospitality by Philip Gibson PDF

By Philip Gibson

Cruise Operations administration presents a entire and contextualised evaluate of hospitality companies for the cruise undefined. in addition to offering a history to the cruise undefined, it additionally appears to be like deeper into the administration concerns supplying a pragmatic consultant for either scholars and pros alike. A undemanding and sensible consultant it discusses concerns such as:?· The background and picture of cruising?· how one can layout a cruise and itinerary planning?· Roles and tasks on a cruise ship?· customer support structures and passenger profiles?· handling foods and drinks operations onboard?· well-being, security and safety Cruise Operations administration offers various contextualised evidence illustrated via a few case stories that inspire the reader to envision the customarily complicated conditions that encompass difficulties or occasions linked to cruise operations. The case reports are modern and are produced from first hand study with a couple of foreign cruise businesses delivering a true international perception into this undefined. each one case examine is through questions which are meant to light up concerns and stimulate discussion.The constitution of the e-book is designed so the reader can both construct wisdom cumulatively for an in-depth wisdom of managerial practices and techniques onboard a cruise send, or they could 'dip in' and utilize particular fabric and case experiences to be used inside a extra established hospitality or tourism studying context. * finished evaluate of hospitality prone and operations written particularly for the cruise undefined* makes use of modern examples to demonstrate the original features of this delivering a transparent knowing of dealing with operations onboard * versatile structure permits readers to construct wisdom cumulatively or bounce in and utilize particular fabric inside of a hospitality or tourism studying context

Show description

Read Online or Download Cruise Operations Management (The Management of Hospitality and Tourism Enterprises) PDF

Similar travel & tourism books

Marine Tourism: Development, Impacts and Management

Marine Tourism examines either winning and unsuccessful tourism in coastal and marine environments. the writer presents an summary of the historical past, improvement and progress of marine tourism and describes the features of 'marine travelers' and the 'vendors' of those vacationer actions. The booklet contains case reports of particular forms of tourism including:* the cruise send undefined, * whale and dolphin watching,* yachting - the America's Cup,* own water crafts and different water activities* and maritime museums and fairs.

Royal Tourism: Excursions around Monarchy (Tourism and Cultural Change)

There are a number of and intricate relationships among royalty and tourism that have got little recognition within the educational literature. This ebook attracts on old, sociological and cultural views in its number of chapters that learn the royal tourism phenomenon in different foreign and theoretical contexts.

Economic Performance in the Americas: The Role of the Service Sector in Brazil, Mexico and the USA

This learn compares the industrial performances of Brazil, Mexico and the USA considering 1950. As with such a lot different excessive and middle-income nations, their economies are service-sector oriented and feature been for numerous a long time. This e-book encompasses all sectors of the financial system yet focuses totally on companies, analysing either the most tendencies within the a number of provider industries in Brazil and Mexico and the underlying forces shaping their large growth.


As researchers convey their analytic abilities to endure on modern archaeological tourism, they locate that it truly is as a lot concerning the current because the previous. Philip Duke’s examine of visitors looking at on the continues to be of Bronze Age Crete highlights this nexus among earlier and current, among unique and mundane. utilizing own diaries, ethnographic interviews, website guidebooks, and vacationer brochures, Duke is helping us comprehend the effect that archaeological websites, museums and the developed prior have on travelers’ view in their personal tradition, the way it legitimizes classification inequality at domestic in addition to at the island of Crete, either Minoan and sleek.

Extra info for Cruise Operations Management (The Management of Hospitality and Tourism Enterprises)

Example text

The range of programming can include films and an onboard TV channel. qxd 9/3/06 11:07 AM Page 23 Selling Cruises and Cruise Products Tea- and coffee-making facilities. Safe, hairdryer, refrigerator/minibar. ■ ■ ■ Direct-dial telephone. Bathroom with shower and toilet. Air conditioning. Some brands may also upgrade the facilities to provide: ■ ■ ■ ■ ■ ■ ■ Internet terminals. CD/DVD/VCR and stereo. Balcony with furniture. Separate living area or lounge with suitable furnishings. Separate dressing area.

2003). Marketing as a sophisticated process and discipline has emerged from this basic premise. Accordingly, cruise operators develop their product to meet customer expectations and then design a plan for marketing the product. The plan can include advertising, promotion, merchandising, and public relations (PR). Advertising uses a number of communications media including: commercials on radio, television, the cinema, the Internet, newspaper and magazines, posters, and billboards. PR can be channelled through editorial or features in travel publications, newspapers, and magazines.

The vessel may rent bicycles to passengers to take ashore. Fitness classes such as aerobics, Pilates, and yoga are operated within fitness suites. A separate team can design activities for children, noting the specific needs that relate to different ages. Princess Cruises operates the “Pelican Club” for 3- to 7-year-olds, the “Pirateers” for children aged 8 to 12, and “Off Limits” for teenagers 13 to 17 (Princess Cruises, 2003). qxd 9/3/06 11:08 AM Page 28 Cruise Operations Management Shore Excursions Shore excursions are sold before and during the cruise.

Download PDF sample

Rated 4.00 of 5 – based on 47 votes