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Additional resources for Co-operative Process Management: Cognition And Information Technology
Scrambled control mode: the choice of next action is apparently irrational or random. The person is in a state where little, if any, reflection or cognition is involved but rather a blind trial-and-error type of performance. This is typically the case when people act in panic, when cognition is paralyzed and there accordingly is little or no correspondence between the situation and the actions. The scrambled control mode includes the extreme situation of zero control. While performance is unpredictable from the person’s point of view it may, paradoxically, be relatively easy to predict from an observer’s point of view, due to the limited variability.
Most cases of controlled flight into ground, for instance, correspond to the pilots being in an opportunistic mode. Although the strategic control mode is the optimal one, it is not often achieved. e. in hindsight, realize what you should have done or said. Whenever this occurs, it is a good indication that you acted in a tactical or opportunistic way. On the other hand, preparing for the contingencies that may arise is a way of guarding against having to function in an opportunistic mode. 3. Control modes and attention It is natural to consider the relations between the control modes and the level of attention, particularly since the lack of attention may easily lead to the loss of control.
The resulting choice of actions may not be very efficient and may give rise to many useless attempts. g. similarity matching or frequency gambling heuristics (Reason, 1990). Tactical control mode: this is characteristic of situations where performance more or less follows a known procedure or rule. The person’s time horizon goes beyond the dominant needs of the present, but planning is of limited scope or limited range and the needs taken into account may sometimes be ad hoc. If a plan is used frequently, performance may seem as if it was based on a procedural prototype— corresponding to, for example, rule-based behaviour (Rasmussen, 1986).