By Mohamed Zairi
Benchmarking for most sensible perform makes use of up to the moment case-studies of person businesses and industry-wide caliber schemes to teach how and why implementation has succeeded. For any practitioner desirous to determine top perform in a wide selection of commercial components, this ebook makes crucial reading.
it's also an incredible textbook at the purposes of TQM because it describes strategies, covers definitions and illustrates the purposes with first-hand examples.
Professor Mohamed Zairi is a global professional and top determine within the box of benchmarking. His pioneering paintings during this quarter ended in the implementation of sixty finished benchmarking tasks in businesses world wide. He has written numerous books in this topic together with 'Practical Benchmarking' in 1992
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Additional info for Benchmarking for Best Practice. Continuous learning through sustainable innovation
Perceived reduction in autonomy. TQM-based PM encourages what can be referred to as a ‘volunteered accountability’. Some people however would object to sharing their knowledge of the processes they have been put in charge of. Others. 2 fear of exposing good performance extra burden (time and reporting) fear of reductions in staff fear of introduction of tighter management controls. The Why, What, Where and How of measurement TQM-based PM systems are needed because they play a critical role in quality and productivity improvement efforts.
Ii) Measurement. A good quality assurance system should be able to measure performance and output levels at each stage of each process, to make sure that operations are being run efficiently and economically and conform to customer requirements. 24 Benchmarkingfor Best Practice (iii) Reporting. It is vital that a good quality system has a reporting stage so that action can take place. The reporting stage is the responsibility of those who take action to correct the identified problem and monitor the progress of the implemented solutions.
Write-offs have decreased by 55 per cent since 1983. Engineering change costs as a percentage of output have decreased by 45 per cent since 1984. Employee absence is 48 per cent better. Achieving a competitive advantage through TQM 57 0 Employee turnover is 88 per cent better than average. 5 Federal Express Corporation Federal Express is one of the largest air cargo transporters in the world. They were winners of the MBNQA in 1990. Results from the use of TQMprinciples at FE 0 0 0 0 Since 1987, overall customer satisfaction with the domestic semce was 95 per cent.