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By Sally J. Messenger (auth.)

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Extra resources for 1. Working in the Hotel and Catering Industry

Example text

GJ r The book and video Customercraft: Keeping the Customers Satisfied deal with the relationship between members of staff and their colleagues. Dealing with all sorts of people Hotel, catering, leisure and tourism staff come into contact with a variety of people in their work: young and old, male and female, foreigners and people of many different cultural backgrounds. There are customers with special dietary requirements, disabilities, or with health problems of one kind or another. There are those who cannot speak or understand English.

II REMEMBER Laws have to be obeyed, and failure to do so can lead to prosecution. Safety The aim of the Health and Safety at Work Act (1974) is to make everyone working in an establishment responsible for safety. The Act and regulations made under the Act require employers to: • ensure the building and the people in it are as safe as possible • train staff in safe working practices and the use of equipment • keep an accident book and provide first aid facilities • provide equipment and tools with proper safeguards, and repair or replace worn or badly maintained equipment • provide safe systems for the use, handling, storage and transport of materials such as cleaning agents, food and drink items • take immediate action if any safety hazard is reported • provide a written statement or policy describing the arrangements made for the health and safety of staff and employees have to co-operate, taking care that they do not endanger their own health and safety, nor that of other people who may be affected by the way they work.

Never take a risk or allow yourself to get into bad habits which might cause an accident, either to yourself or to another person. II REMEMBER Laws have to be obeyed, and failure to do so can lead to prosecution. Safety The aim of the Health and Safety at Work Act (1974) is to make everyone working in an establishment responsible for safety. The Act and regulations made under the Act require employers to: • ensure the building and the people in it are as safe as possible • train staff in safe working practices and the use of equipment • keep an accident book and provide first aid facilities • provide equipment and tools with proper safeguards, and repair or replace worn or badly maintained equipment • provide safe systems for the use, handling, storage and transport of materials such as cleaning agents, food and drink items • take immediate action if any safety hazard is reported • provide a written statement or policy describing the arrangements made for the health and safety of staff and employees have to co-operate, taking care that they do not endanger their own health and safety, nor that of other people who may be affected by the way they work.

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